Shipping policy
Thank you for shopping at Delicate Scent!
We are committed to providing reliable shipping services and keeping our customers informed throughout the order fulfillment process.
Please review our shipping policy before placing your order.
1. Shipping Destinations
Delicate Scent currently focuses on serving customers in the United States.
We currently ship orders to eligible delivery addresses within the United States.
We do not currently offer international shipping.
2. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding U.S. public holidays.
Please note:
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Order processing time does not include shipping transit time.
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Orders are not processed or shipped on weekends or public holidays.
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During peak seasons, promotional events, or special sales, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
3. Standard Shipping Rates
We offer the following standard shipping rates:
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Orders of $15.00 or more: FREE Standard Shipping.
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Orders below $15.00: A flat shipping fee of $8.00.
Shipping fees are displayed during checkout before payment is completed.
4. Estimated Delivery Time
Our estimated standard shipping transit time is:
5–8 business days after dispatch.
Please remember that the total time from placing an order to receiving it includes both processing time and shipping transit time.
Estimated delivery times are not guaranteed and may vary due to factors such as carrier delays, weather conditions, public holidays, or other circumstances beyond our control.
5. Shipping Location
Orders are fulfilled from our U.S. shipping location:
2600 South Rd
Poughkeepsie, NY 12601
United States.
6. Order Tracking
After your order has been dispatched, we will send a shipping confirmation email with tracking details when available.
You can use the tracking information provided to follow your shipment.
Please allow some time for tracking information to become active after dispatch.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist you before the order is shipped.
Once an order has been dispatched, changes to the shipping address may no longer be possible.
8. Delayed or Missing Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.
We will review the tracking information and work with the relevant shipping carrier when necessary.
9. Shipping Costs and Additional Charges
All applicable shipping charges will be displayed at checkout before you complete your purchase.
We do not intentionally charge undisclosed shipping fees after an order has been placed.
10. Contact Information
If you have any questions about shipping or delivery, please contact:
Delicate Scent
Email: [email protected]
Phone: +1 484-861-5760
Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (U.S. Eastern Time).
Thank you for choosing Delicate Scent!