Contact information

At Delicate Scent, customer satisfaction is important to us. If you have any questions about our products, orders, payments, shipping, returns, or refunds, please feel free to contact our customer support team.

Business Information

Store Name: Delicate Scent

Legal Business Name: Guangzhou Charm Beauty Cosmetics Co., Ltd.(广州市魅力美容化妆品有限公司)

Business Address:
Room 515, 5th Floor, Building 2, No. 168 Yuncheng East Road, Jingtai Subdistrict, Baiyun District, Guangzhou, China.

Customer Service Contact

Email: [email protected]

Phone: +1 484-861-5760

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM

Saturday – Sunday: Closed

All times are based on U.S. Eastern Time.

Response Time

We aim to respond to all customer inquiries within 24–48 hours during our business days.

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

U.S. Shipping & Returns Location

Shipping Address:
2600 South Rd, Poughkeepsie, NY 12601, United States.

Returns Address:
2600 South Rd, Poughkeepsie, NY 12601, United States.

Please contact us by email before sending any return package to receive return instructions.

Thank you for shopping with Delicate Scent!