Refund policy

At Delicate Scent, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Period

We accept eligible return requests within 30 days from the date your order is delivered.

Unfortunately, we cannot accept return requests submitted after the 30-day return period, except where required by applicable law.

2. Return Eligibility

To qualify for a return, products must be returned in their original condition, with all original components and packaging where applicable.

Please contact our customer service team before returning any product.

Email: [email protected]

Please provide your order number and a brief explanation of the reason for your return.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return:

  • Customer-Related Returns: If you return an item because you changed your mind, ordered the wrong product, or no longer need it, you are responsible for the return shipping costs.

  • Seller-Related Returns: If the return is due to an incorrect, defective, or damaged item caused by our fulfillment or handling process, Delicate Scent will cover the reasonable return shipping costs.

Please contact us before shipping any item back so we can provide the appropriate return instructions.

4. Return Address

All approved returns should be sent to:

Delicate Scent
2600 South Rd
Poughkeepsie, NY 12601
United States

Please do not send returns without contacting our customer service team first.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed within 1–5 days.

Refunds will generally be issued to the original payment method used for the purchase.

Please note that after we process your refund, your bank or payment provider may require approximately 5–10 additional days to post the funds to your account.

Actual posting times may vary depending on your financial institution.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the affected product and packaging, when applicable.

Our customer service team will review your request and provide an appropriate solution.

For confirmed seller-related issues, we will cover the reasonable return shipping costs.

7. Exchanges

If you would like to exchange an item, please contact us first.

Exchange requests are subject to product availability and our return eligibility requirements.

8. Late or Missing Refunds

If you have not received your refund after the expected processing and bank posting periods, please:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank to confirm whether the refund is still being processed.

If you still have not received your refund, please contact us at:

[email protected]

We will be happy to assist you.

9. Contact Information

For all return and refund inquiries:

Delicate Scent
Email: [email protected]
Phone: +1 484-861-5760

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (U.S. Eastern Time).

This policy does not limit any consumer rights that cannot legally be excluded under applicable laws.